Our focus is complete visitor satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please recognize that we are a not for profit organization and we have no control over Nature and the uncertainty and challenges it can give .Your experience at Smart Eco Park is dependent on Nature and resources available. Please use the “Contact Us” link to send your request and provide full and details of the concerns.